Return, Refund & Cancellation Policy

  • Return, Refund & Cancellation Policy
    We value the trust and satisfaction our customers put in our products and services. However, in case the product doesn’t match up to your satisfaction, we accept returns for them.
    Return policy differs from product to product and every product might not have the same policy. Check under individual products for their respective policy details and guidelines. This is a general policy, individual product policies shall prevail over general return policy.
    1. What Can Be Returned? Products which are listed for returns by sellers on our platform and fall within the return window are eligible. However, products which have explicitly mentioned that they’re non-returnable will, under no circumstance, shall be returned. Items are returnable if they’re received in a physically damaged condition, have missing parts / accessories, are defective or different from their respective product description.
    2. Return Initiation Window Items that are to be returned shall fall under the return window. The maximum time limit to initiate a return of a product is 2 days. No return requests would be processed 2 days after you receive your products.
    3. How To Return? To place a return request, please write an email to [email protected] You will be informed if return can be picked up by our courier partners depending on your location. If our courier partner can not pick up products to return to the seller, we will guide you to dispatch the product from your end via courier service or India Post. Once the seller confirms that he/she has received the returned item, a refund will be issued to the original payment method. If payment was done through the Cash On Delivery method, refunds will be transferred to your bank account which would be taken
    4. Return Confirmation During pick-up, your product will be checked for the following conditions:
    CategoryConditions
    Correct ProductIMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
    Complete ProductAll in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
    Unused ProductThe product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
    Undamaged ProductThe product should be undamaged and without any scratches, dents, tears or holes.
    Undamaged PackagingProduct’s original packaging/ box should be undamaged.

    Returns would not be processed if any of the above conditions are not met. 

    5. Refund Processing Time For Returns

    Refund process will be initiated once the seller confirms the return of the product with above mentioned conditions. The time, it takes to process refunds are:

    1. For Prepaid Orders
    Credit/ Debit Card, Net Banking7-10 Business Days
    UPI Linked Bank Account6-8 Business Days
    1. For Cash On Delivery Orders
    Bank Account8-11 Business Days
    Paper Cheque7-10 Business Days
    6. Order Cancellation Terms In case you wish to cancel your orders, it shall be done before the product has been shipped by the seller. No cancellation requests would be accepted once the product leaves the seller’s warehouse. To cancel orders, go to ‘Your Orders’. Click on the item you want to cancel and click on the cancel button for that order. You will be asked to provide a reason for cancellation. If your reason is not listed, you can select/ type “Reason not listed”. After that, you must click on “Confirm Cancellation”. This will confirm your cancellation process and you will be provided a refund, if applicable.
    7. Refund For Cancelled Orders Upon cancellation of prepaid orders, the money will be refunded into your original mode of payment, which will be credited within 6 to 11 working days depending on the payment method. No refund will be provided for Cash On Delivery orders.
    8. Late Or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
  • How do I contact someone at Hobo?
    Want to chat? Have an issue? Get in touch on [email protected] or Whatapp: +918800260387