Case Study: How Chat Companies Boost Customer Retention
Introduction: Why Retention is the New Growth Not too long ago, business success was measured by how loudly you could shout. Big ad budgets, massive hoardings on highways, and prime-time…
The Largest Community of Influencers in India
Introduction: Why Retention is the New Growth Not too long ago, business success was measured by how loudly you could shout. Big ad budgets, massive hoardings on highways, and prime-time…
Introduction: The New Era of Customer Conversations Be honest, when was the last time you patiently waited on hold to talk to a call center? Exactly. None of us want…
Introduction Have you noticed how impatient we’ve all become as customers? Nobody wants to wait on hold anymore, or send an email and hope for a reply two days later.…
Introduction If you’ve ever tried running a business in Gurgaon, you know it’s a city that refuses to hit pause. Startups sprout overnight, corporates evolve at lightning speed, and local…
Introduction: Why This Conversation Matters If you’ve ever run a business in Gurgaon, you know how quickly the pressure to “scale up” hits. The city runs fast, clients expect faster,…
Introduction If you’ve been on Twitter lately (or X, as some call it), you’ll know it’s no longer just a text-first platform. It has turned into a fast-moving river of…
Introduction LinkedIn has grown far beyond a professional networking app. Today, it feels more like a living library of knowledge where people share insights, tutorials, campaigns, and even personal journeys…
Introduction In 2025, businesses in India and across the world are rethinking how they connect with customers. Social media algorithms keep changing, ads are becoming costlier, and attention spans are…
In 2024, India’s B2C e-commerce market was valued at approximately $147.3 billion, with projections indicating a 18.7% annual growth rate through 2028 (Retail Asia). This rapid expansion is fueled by…
Introduction: The Gen Z Influence on C2C Commerce No generation has reshaped commerce quite like Gen Z. Gen Z is driving the future of C2C marketing in ways that older…